To try and keep our guests current with GHD’s progress and answer some of the on going questions, GHD has compiled these frequently asked questions and responses:
Q:	What happened to the wireless?
A:	The wireless has been at GHD for some time.  Problem – the signal is weak and is impacted not only by the terrain and water, but by lowering of the lake.  Some improvement in the signal has been made, but it continues to be “iffy”.  Some improvement is scheduled for 2008, but this will not solve all the problems.  GHD has entered into a contract with Mediacom to provide cable and high speed internet service to those that desire that service.
Q:	What is the progress on the gas pumps?
A:	When the contractor could not complete the gas pumps prior to the April 2007, this project was delayed until after the 2007 season.  Contracts have now been executed, and the preliminary surveys by the contractor have been completed or are near completion.  Actual digging should commence soon.  We have been assured by the contractor that all will be in place before the beginning of the 2008 season.
Q:	What is the status of the dock electrical upgrades?
A:	Those upgrades and repairs are already underway.  We will be installing meters for those slips requiring 30-50 amp service.  Seasonal service will be provided for those who desire.
Q:	We heard that a plan is underway which would require all boat owners to use GHD mechanics to work on their private boats.  Is this true?
A:	No, GHD has no mechanics available to work on private boats.  However, there is a situation on the lake at another marina which may have created this rumor.  It appears that an outside repairman made electrical repairs, which in turn caused damage to the marina’s transformer.  The repairman had submitted “bogus” insurance documents to the marina.  The boat owner then claimed that the marina was liable for his repairs for not ensuring that the repairman had adequate insurance.  Of course, the repairman “split”.  That marina now has the large cost of the transformer, plus these additional costs.  It is our understanding that the marina asked the COE for permission to stop all outside repairs and install his own certified repair persons, and was approved.  Every repair person coming on the GHD property must have a million dollar insurance policy, and check in with the office prior to making any repairs.
Q:	We heard that GHD has a “contract” with a service vendor and GHD will “force” the GHD tenants to use this vendor.  Is this true?
A:	No, we have no contract with any service vendors to provide service to the tenants.  We do know of vendors that have the required insurance, and will make a referral.  We make no assurances as to the quality, price or otherwise of these companies, and it is completely within the discretion of the tenant as to whether to use these companies or not.  We have made referrals to boat trailer storage and trailer skirting companies, merely as a convenience to our tenants.  Again, we have no contract with any of these entities, and make no representation as to the quality of their work or the pricing.
Q:	Why must we give a key to our lockers to the Marina?
A:	In our 2007 inspections by the COE, Fire Marshall and Insurance Company it was made clear that our 2008 inspections would require the lockers to be opened for inspections.  Our goal is to conduct prior inspections so that no citations are issued.  The primary concern is flammables and electrical connections that may lead to fire hazards.  You can mail a key, if you are out of the area for the off season.  You could also provide a combination lock and just provide the combination to the office.
Q:	Why were we overcharged on the electric bills this year?
A:	Human error.  When the electric company bought “off the grid” the then employee simply calculated every billing incorrectly.  This is the one and only time this occurred, and all billings have been corrected and credit was issued for the error on the next billing.
Q:	Why did we receive such late notice to move our boat trailers from the old storage area?
A:	This adjacent lease area was originally leased for use as a lateral field.  When that use was no longer needed, we did not renew that lease.  Late in the season, we discovered that there were no records whatsoever regarding the trailers stored in that area.  Many of the trailers were abandoned, or otherwise unidentifiable, some having been there so long that trees had grown through the trailer itself.  Since there was little information on who had or had not stored trailers in that area, we posted on our web site.  We have a 10 day boat trailer parking area; however, we are not configured to handle boat trailer storage.
Q:	Why has there been such a large increase in the trailer park space rent?
A:	The short answer is that the costs outweighed the income.  In more detail, we were advised in 2006 that the trailer park operated at a loss.  However, we were not provided with an analysis, nor could we find any records that demonstrated the extent of the loss.  In 2007, we increased the space rent, with the view that this would off set the losses.  We kept track of the “raw” costs throughout the 2007 season, and determined that the costs still outweighed the income, thus there was an increase in 2008.
Q:	We were told that the trailer park residents could not be evicted because of the grandfathering, is this true?
A:	Grandfathering, as we understand it, does not impact upon the eviction of a tenant where that tenant has breached the tenancy contract, failed to comply with health and safety rules, or otherwise violated the COE or GHD rules.  We do have an instance where the health department has issued citations for several of the trailers having failed to skirt their trailers, which is also a provision in our contract.  We asked the Health Department for an extension of time for those owners to complete the skirting, and informed the owners of the Health Department’s rule and the deadline.  If, for example, there were owners that failed to do this, they could be evicted.  However, we believe that our owners want to comply with such rules, and no evictions should be necessary.
Q:	There seems to be a general opinion that GHD is “targeting” the trailer park with cost increases, rules and regulations designed to force the tenants out so that GHD can install park model rentals in that area, is this true?
A:	This is absolutely not true.  The raises in rent have been explained above.  The rules regarding skirting have been in effect for many years, and were included in the previous owner’s contract.  The Health Department has issued a citation as to this “rule”.  If there are other rules and regulations that are “perceived”, we have not been informed of what those “new” rules might be.  Park models were approved by the COE for installation in the campground area.
Q:	There seems to be a lot of complaints as to errors that have been made in billing, aside from the electrical over billing, such as billings to people no longer with a slip, billing when permission was already given for credit card charges, and double billing to credit cards.  What’s the problem?
A:	There have been problems in billing and the reasons are multiple.  When we purchased GHD, we were provided a list of those who owed money to GHD.  That information was inputted into our computer, and invoices were sent based on that information.  Only a few errors were made in that list, certainly, we believe, not intentional.  Thus, people were billed who no longer had slips at the marina.  We stress that number was nominal.  In addition, we installed a new computer system and began the use of credit cards, neither of which were available under the prior owner.  We kept a great many of the “old” employees, who had no experience in either the computer system or the use of credit cards.  We believe that as time goes on, our employees are all perfectly capable of learning new systems and reducing the errors that have been present.  Some of the errors were computer based, and we have had the computer provider at the marina to deal with the “bugs”.  In addition, we had our “IT Guy” at the lake virtually all season to assist in dealing with the problem.  Further, we have our in-house Accounting Manager, who made weekly trips to the marina.  From our home offices, she is tied to the marina accounting, and deals with training and errors.  Her analysis is that there is a nominal percent of the billing in error.  Our goal, of course, is no errors.  Given the human factor, that goal may seem lofty, but that is our goal.
Q:	In a prior letter from John, posted on the web site, a list of “plans and upgrades” was given.  Have any of those things been done?
A:	We are pleased to answer “Yes”, despite the fact that we did not take possession until January, and had to deal with the lowering of the lake and moving of docks.  We have: Changed our lateral lines and are working with the county to secure sewer system connections; Installed our Web Cams, and are in a constant state of improving that; Installed water shuttle service for those who have no clear walking access; Installed the “Mule” for shuttle service, and hope to add more; Our new gas pumps and lines should be completed by the beginning of the 2008 season; Begun the electrical upgrades and those will be an ongoing project; Submitted our request to the COE for the new parking lot; Hired Suzanne for the Customer Service Center, and she should be in full swing before the 2008 season; We will continue to have coffee at the Ship Store; however, the food was not well received, so we may rethink that venture. Completed the installation of computer systems, enabling the use of credit cards; We have also refurbished the campground bathhouse. This was done, despite our preoccupation with the lowered lake and the finding of health and safety issues that needed immediate attention.
Q:	There was no slip rent increase in 2008, although some tenants expected an additional increase.  Any reason?
A:	Yes.  The COE suspended the percentage paid to them for, at least, the 2007 season.  We have passed these savings on to our customers.
Q:	Why was there such a large increase in slip rent in 2007?
A:	While it may appear that there was a large increase, (13%), the net income to GHD is reduced by virtue of the use of credit cards.  Further, the tenants can secure a discount by payment prior to the actual due date, a further reduction in income to GHD.  In addition, the tenants can get a rebate if they use their BP card, further reducing the amount “out of pocket”.
Q:	What’s new at GHD?
A:	New Fuel System scheduled to start installation in December of 2007. Emergency Notification System. Metering of all Slips requiring 30-50 amp Flexible Houseboat Docks will be made rigid to reduce damages to docks and boats.  This project has been completed. Mediacom will be initiating a complete rebuild of the cable system throughout the lease area that will provide customers with cable, telephone, and internet service. This will be a 2 year project.  Customers can purchase upgrades above basic cable through Mediacom for premium cable network channels, telephone and high speed internet service.  Mediacom will invoice customers direct. Indian Creek Restaurant will have moderate renovations. Customer Shuttle Service – Additional Multi Passenger Yamaha Mule. Common Pic Nic Areas for Cruiser Docks (2008 Project) Trash Barges for Houseboat Rentals Docks.  These units will house garbage cans, cart corral and may be used as a refuge area in event of emergencies.  Two additional Parking Areas to be constructed over the 2008 season.  Completion of this project may take until the Fall of 2009, subject to COE approval. Repair and replacement of current docks. There is also the possibility of a floating restaurant / lounge. New breakwater scheduled for 2008 & 2009. More music and special events!